Refund policy

At Maison Leaf & Ledger, every order is packed by hand. If something isn't right, we want to hear about it.

Returns

You may request a return within 14 days of your order being delivered. To be eligible, the item must be unused, in its original condition, and in its original packaging.

To start a return, email lilia@maisonleafandledger.com with your order number and a short note about what you'd like to return. Please don't send anything back before you've heard from us — we'll confirm the return and give you the address.

Once your return arrives and we've checked it, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card issuer, it can take a few more days to appear on your statement.

Return shipping is the customer's responsibility unless the item arrived damaged, faulty, or was sent in error. We recommend a tracked service — we can't refund an item that doesn't reach us.

Items we can't accept back

Because of the nature of these products, we're unable to accept returns on:

  • Washi tape, PET tape, and stickers once the seal or packaging has been opened
  • Notebooks, planners, and journals that have been written in
  • Items marked final sale or clearance
  • Gift cards

This doesn't affect your rights if an item is faulty or not as described.

Damaged, faulty, or wrong items

If your order arrives damaged, or something isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll put it right with a replacement or a refund, and for smaller items we usually won't ask you to send anything back.

Exchanges

The fastest way to exchange something is to return the original item for a refund and place a new order for what you'd prefer.

Cancellations

We can usually cancel an order if it hasn't shipped yet. Email us as soon as you can, and we'll do our best.

Lost or undelivered parcels

Once a parcel leaves us, it's in the carrier's hands, but we won't leave you stranded. If tracking shows delivered and the parcel isn't with you, check with your household and your local carrier first, then email us — we'll help you open a claim.

Questions? Email lilia@maisonleafandledger.com and a real person will answer.